Messages Dashboard

The Messages Dashboard provides you with valuable information regarding your messages and deliveries. Below you will find explanations of the different types of information displayed on the Messages Dashboard.

All Messages

From the All Messages page, you can see all of your messages. By default, the All Messages table is sorted to show the most recently edited messages first.

Creating a New Email Message

The first thing you need to do when creating and sending your message is to give the message a name and select the type of message you want to send. The message name is the unique identifier for your message. Think of it as the name of your document. It is important to remember that this is not the subject line for your message.

Twitter Messages

Integrating your account with a Twitter account allows you to post to Twitter and track the posts made via the application. You can also trigger workflows based on whether a contact mentions or retweets a Twitter username you have setup in your account.

Facebook Messages

Integrating your account with a Facebook account allows you to post Facebook messages, let contacts sign-up using their Facebook information, and map Facebook data to contact fields. You can also trigger workflows based on if someone liked a status, liked a page, commented on a status, or posted to a page.

All Deliveries

The Deliveries page lets you see all of the deliveries that have been sent.

Delivery Groups

Delivery groups enable you to better manage your email marketing messages by grouping them together. Delivery groups are great for a series of messages in a life-cycle, a multi-message promotion, and even newsletters. The aggregate reporting provided by delivery groups helps you to spot trends, anomalies, and helps provide insight into which messages are performing the best.


Replies are emails sent from your contacts in response to your messages. Depending on the nature of your message, replies can be an important metric. For instance, a personalized message sent from your sales team should solicit email replies. Also, message replies sometimes get caught in spam filters or junk folders. By aggregating replies, we ensure that you have easy access to messages from your contacts.
A: Replies are emails sent from your contacts in response to your messages.


Templates are like email stationery or letterhead - they separate the content of your message from the overall design. You can use a standard template design for each message, replacing only the body text and images with new content. When creating template messages, you can either choose from our library of default templates, or upload a custom template.