All Replies Table

The All Replies table contains the replies you have received and all the information associated with them. Each of the columns in the table is described below.

Type Column

The type column indicates what type of reply you have received. Replies are given a type of:

• Automated
• Unsubscribe
• Spam
• Normal reply (no icon shown for normal replies)

Subject

The subject column displays the subject line for the message reply.

Status

The status indicates if the contact who sent the reply is subscribed to one of your lists, or is invalid. A contact can have a status of:

• Invalid
• Subscribed
• Unsubscribed

From

The From column indicates the from name used for the message reply.

Received

The received column shows you when the message reply was received.

Deleting And Unsubscribing Replies

For the replies that appear on the All Replies table, you can click Delete to delete replies that you do not need to keep, or click Unsubscribe and Delete to unsubscribe and delete contacts that have requested to be unsubscribed and who no longer need to be in your account.

Exporting Replies

You can export your replies to a .CSV file from the All Replies Page.

To export replies:

1. Go to Messages->Replies.
2. Click Export.
3. Choose the type of replies you want to export use ing the Type pull-down menu. You can choose between All, Automated, Spam, Unclassified, and Unsubscribe.
4. Choose the date before or the date after for which you would like to receive the replies report. Click the calendar icon to choose a specific date.
5. You can also optionally choose an email address to be notified when the export is finished.
6. Click Generate. You will be notified in the application when the report is finished. Additionally, if you choose to have an email address notified in the previous step, that address will receive an email as well.

Hiding/Showing Columns In A Table

All of the available columns on a table are shown by default. You can hide columns to only display the data you need.

To hide/show the columns in a table

1. Click the Choose Visible Columns icon .
2. Click the checkbox corresponding to the column you want to hide/show.
3. Click Save Changes.

Tracking Replies

In order to track replies, you need to Enable Sender Authentication when sending your message. Enabling Sender Authentication automatically encodes your message with SenderID and DomainKeys/DKIM. To enable Sender Authentication, click the enable Enable Sender Authentication checkbox when you are sending your message.