TRANSACTIONAL: this happens when an email address received their first message through CBC using the SEND TEST where the recipient email address is typed in MANUALLY instead of a SEND REGULAR with the email address belonging to a LIST or SEGMENT. (Usually this happens when staff members were added manually into ClubBroadCast and sent a 'Test Message' to proof read a message, or a member just joined after an important message just got sent out, or a member complains that they aren't receiving messages)
Since the email address didn't go through the initial assessment that takes place after they receive and open their first email that is sent from a list or segment they get put into this Transactional status.
Here you will find the instructions on how to switch the status from Transactional to Onboarding and steps that you could take in the future to prevent this from happening again in the future.
There are many reasons why a member is not receiving messages that are being sent out. The following will cover the most common scenarios as to why they are not receiving the messages even though they are already in ClubBroadcast