The Policy Name is exactly what it seems – it’s the name you, or someone else at your club, has given the policy. You cannot create more than policy with the same name. All Cancellation Policies must have a unique name.

The Cancellation End Date is the date beyond which Cancellations are prohibited. It is specified in days prior to the Event Start date at a particular time. For example, if you specified the Cancellation End Date was to occur 3 days prior at 3:00 p.m. and your New Year’s Eve event was scheduled to start on December 31st at 8:00 p.m. , members could not cancel their bookings after December 28th at 3:00 p.m.  All Cancellation Policies must have a Cancellation End Date.

The Cancellation Window outlines the period during which members can cancel their bookings, however, a penalty is enforced. Unlike Cancellation End Date, Cancellation Policies can be created without such a window. Once again, the Cancellation Window is specified in days prior to the event start time at particular time (i.e., 5 days prior at 5:00 p.m.). This is the start date and time of the period during which cancellations are penalized. The penalty applied can be specified as a flat fee or as a percentage of the price of admission for the cancelled member. The start date of the Cancellation Window must predate the Cancellation End Date. If it does not, you will not be able to save the policy.

The Delete indicates which Cancellation Policies can be deleted. Those policies which have been assigned to an event, where registrations have been created cannot be deleted, and ‘In Use’ will be displayed.